Employee Relations Investigator, Employee Relations Central Investigations (ERCI)

La description:

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Employee Relations Central Investigation (ERCI) team as an ER Investigator supporting our Brazil locations.
The central objective of the ERCI team is to thoroughly and expeditiously investigate all employee concerns in a fair, unbiased and consistent manner.
The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges. The ideal candidate has demonstrable experience in Human Resources and Employee Relations. Full proficiency in written and verbal English is required.
Key job responsibilities
Key job responsibilities
-Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
-Independently manage assigned casework, bringing investigations to closure rapidly and definitively
-Design, collect, and analyze multiple levels of employee and stakeholder feedback
-Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
-Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
-Partner to engage in continuous improvement of communication vehicles and practices
-Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Ops employees
-Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
-The individual also will work re-actively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.
-This role also requires, at times, to conduct interviews for associates working night shifts.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - BRA
BASIC QUALIFICATIONS - Bachelor's degree
- HR Generalist experience, or HR investigations specialist experience
- Experience in conducting investigative fieldwork, including claimant, witnesses and respondent interviews, investigative data and production of investigative documentation
- Experience supporting hourly employee client groups
- Experience in call centers, distribution centers, or manufacturing environments
- Proficiency in written and verbal English and Portuguese is required
PREFERRED QUALIFICATIONS - Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Advanced degree or other specialized training in labor/employee relations, including investigative interviewing techniques/certifications.
- Ability to communicate fluently in Spanish (verbal and written).